Our follower Sam, is a common husband aiming to enhance his future prospects. He is thirtysomething and also married with two young kids. He lives with his household in rented lodging with the regional council selected real estate association. He works full time 9-5 with the neighborhood council as a human resources police officer as well as is also a part-time fully grown student studying Company Administration 2 evenings per week.
Sam mosts likely to almost every residence game as well as around 5 away games per period, however he is not a season ticket owner. He angled afford the one-off price as well as does not know concerning the budget plan repayment terms. He normally fulfills a close friend at a regional club before residence video games, as he thinks it is as well costly to consume in the arena.
Sam has a ‘Locals and also Fans’ smart card issued by the regional football club as part of a joint endeavor with the neighborhood council. The card is a Football Club Membership Card with a shut bag, a payment facility that is just valid in the stadium as well as the club’s retail electrical outlets (a closed bag had and also operated by or in support of the club can create numerous countless pounds in added earnings and effectiveness gains).
The ‘Homeowners and Fans’ smart card additionally allows payment by Europay/ MasterCard/ Visa (EMV) and also is Regional Authority Smart card Requirements e-Organisation (LASSeO) & Integrated Transport Specifications Organisation (ITSO) certified. This implies that it can be made use of to get to council offered solutions and also on neighborhood transportation. The card has actually additionally been created as well as encoded based on the arising Specifications for Smart Card Technology in Stadia.
MONDAY
Sam visit to the club’s site and checks the components for the coming month. He makes a decision to acquire two tickets for tomorrow evenings mug video game, when he will take a good friend from work who has never ever been previously. Sam simply enters his ‘Citizens and also Fans’ smart card number right into the purchase display. He chooses to pay for the ticket with the EMV settlement. When the purchase is total Sam examine his Loyalty points balance as well as it has enhanced by 200 (100 per ticket) He selects the ‘print at home’ alternative, prints both barcoded tickets and after that sets off for work.
The bus gets here. Sam hops on as well as offers his ‘Residents and Supporters’ card, which shops his ITSO compliant regular monthly bus ticket to the viewers.
At the office Sam utilizes his ‘Homeowners as well as Fans’ smart card at the office building gain access to control viewers. This permits him to open the primary entryway door. Due to the fact that the card additionally functions as Sam’s staff pass it likewise has his photo as well as provides him accessibility to his workplace and also other pertinent locations in the building. At lunch break Sam is active so he chooses to eat at the personnel dining establishment. Many staff have council issued cards for Access ID as well as to pay for food yet Sam’s can utilize his ‘Citizens and also Fans’ card in all council team restaurants. Nevertheless, the e-purse made use of in council restaurants does not enable Sam to accru factors, unlike the other e-purse likewise on the card.
At 17:00 Sam leaves the office and also travels residence on the bus again using his ‘Residents as well as Fans’ card, which shops his ITSO compliant monthly bus ticket.
Monday is just one of both nights a week that Sam participates in a part-time course held at the football club seminar centre.
Sam drives to the stadium as well as presents his ‘Locals and Supporters’ smart card to the parking obstacle. This opens up as the CRM system informs it that Sam is Examining tonite so is qualified to free car park. When the nights study mores than Sam leaves the parking area utilizing the ‘Homeowners and also Fans’ card to open up the departure barrier.
When Sam gets home he examines his Loyalty Points balance once again and also sees that he received 50 point for participating in college, as belongs to a neighborhood ‘Self Growth’ programme run by the council as well as sustained by regional businesses.
Variety of uses the ‘Residents as well as Advocates’ card. (10 ).
Week in the Life of a Football Supporter with a Citizen’s Smart Card
Part 2 of 8
TUESDAY
Sam follows his common routine using the ‘Citizens as well as Supporters’ smart card on the bus and also to access his office building. At lunch time he goes in to the library as well as borrows a publication relating to his Company Monitoring program. He uses the self-service desk and also offers the ‘Citizens and also Supporters’ smart card to register the financing of the books, as the card additionally functions as a collection card.
Sam decides to go straight to the football club from the office and also fulfills his good friend outside the stadium. Sam realises that he has actually forgotten his ticket, yet is not worried as he merely mosts likely to the club store where they read his card and verify he was provided with a valid ticket. They after that verify the gain access to control system to accept the card. (In truth Sam did not require to do this as when he used the card to ID himself online the previous day when buying the tickets, the card and also the barcoded ticket were instantly added to the accessibility control system as legitimate for entry for this video game. The system nonetheless would just approve the very first kind i.e. card or ticket for access, as soon as one type had actually been used the 2nd would certainly be instantly rendered void this is for protection as well as revenue security objectives.).
Sam’s pal shows up and they both enter the stadium Sam with the ‘Residents and Fans’ smart card and also his buddy with his very own barcoded ticket. In the arena Sam and also good friend both get a beverage and also something to consume. As Sam has the ‘Homeowners as well as Fans’ smart card he goes straight to the cashless repayment line up which is shorter than the cash money line. To enhance take-up of the new ‘Locals and also Supporters’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays making use of the shut e-purse and also he is offered quicker than his buddy who is paying with cash money. Sam additionally conserves money. Sam then obtains a sms message from the football club Occasions Team thanking him for going into the stadium early and provides him a BOGOFF (Buy One Obtain One Absolutely free) deal on the brand-new line in pasties from a regional bakers if he uses his shut e-purse for payment.
Sam and close friend see the initial half throughout which Sam covers up his e-purse on his ‘Locals as well as Fans” smart card by sms message After that at half time he takes advantage of the BOGOFF deal.
After the match buddy Sam utilizes his ‘Homeowners and Advocates’ smart card for the bus trip residence. In the house Sam checks his loyalty account and sees an overall of 125 new points from his acquisitions and because he got in the stadium early.
Number of uses the ‘Homeowners and also Fans’ card. (10 ).
Week in the Life of a Football Advocate with a Citizen’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his normal routine right into job utilizing the ‘Homeowners as well as Fans’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and smart watch course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.
